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SAP C_C4H63_2411 Exam Syllabus Topics:

Topic
Details

Topic 1

APIs: This section focuses on the use of APIs in the context of SAP Customer Data Solutions. It assesses the consultant's understanding of how to integrate and leverage APIs for data exchange and system interoperability.

Topic 2

SAP Customer Data Platform: SAP Customer Data Solutions Consultants are expected to demonstrate comprehensive knowledge of the SAP Customer Data Platform. This domain covers the platform's core functionalities, including data collection, unification, and activation.

Topic 3

Insights: The Insights section of the exam evaluates the consultant's ability to extract meaningful insights from customer data. It covers analytics capabilities within the SAP Customer Data Platform and how to use them effectively. Candidates should be able to create and interpret various types of reports and dashboards.

Topic 4

Data Privacy: This section focuses on data privacy considerations in customer data management. SAP Customer Data Solutions Consultants should be well-versed in data protection regulations and privacy-enhancing technologies. The exam may evaluate the ability to implement privacy-compliant data handling processes and ensure adherence to relevant laws and standards.

Topic 5

Data Ingestion: Data ingestion is a core component of customer data platforms, and assesses the consultant's expertise in this area. It covers various methods and tools for importing data from multiple sources into the SAP Customer Data Platform.

Topic 6

Data Activation: This module of the exam, focuses on the activation of customer data for various business purposes. SAP Customer Data Solutions Consultants should understand how to leverage unified customer profiles for marketing, sales, and service activities.

Topic 7

Identity Resolution: Identity resolution is a crucial aspect of customer data management, and this section evaluates the consultant's proficiency in this area. It covers techniques and tools used to identify and link customer data across different sources and touchpoints.

Topic 8

Implementing B2B: In this final section, the main focus is on implementing SAP Customer Data Solutions in business-to-business (B2B) contexts. SAP Customer Data Solutions Consultants should understand the unique challenges and requirements of B2B customer data management.

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SAP Certified Associate - Implementation Consultant - SAP Customer Data Platform Sample Questions (Q74-Q79):

NEW QUESTION # 74
Which of the following file formats is supported by storage application source types in SAP Customer Data Platform?

A. YAML Ain't Markup Language (YAML)
B. Plain text file (TXT)
C. JavaScript Object Notation (JSON)
D. eXtensible Markup Language (XML)

Answer: C

NEW QUESTION # 75
You need to implement a B2B scenario for regions, organizations, and roles. What is the SAP recommended best practice?

A. Implement region and organization as groups, and roles as relationship.
B. Implement region and organization as segments, and roles as relationship.
C. Create region and organization as entities, and roles as relationship.
D. Implement region and organization as groups, and roles as activity.

Answer: A

NEW QUESTION # 76
What do you need to configure to send data from SAP Customer Data Platform to a target system?

A. Matching rules
B. Extensions
C. REST APIS
D. Actions

Answer: C

NEW QUESTION # 77
Which of the following are steps in a CX flow? Note: There are 3 correct answers to this question.

A. Connector
B. Condition
C. Flow control
D. Decision
E. Trigger

Answer: C,D,E

Explanation:
In the context of SAP Customer Data Platform, a CX flow is designed using logic blocks that may include triggers, actions, decisions, and flow controls. Triggers are the entry points or conditions that set the context of the CX flow experience. Decisions split a CX flow based on a simple Yes-No logic so that different paths can be created within the CX flow. Flow controls help set the beginning, end, duration, and frequency of communication with a customer on their journey. Reference = The information is verified from the SAP Learning Journeys and SAP Help Portal, which detail the components of a CX flow, including triggers, actions, decisions, and flow controls12.

NEW QUESTION # 78
Which of the following describes a business unit in SAP Customer Data Platform?

A. A business unit represents the part of a business responsible for maintaining ongoing business relationships with customers in a given market. A single business unit can include more than one brand.
B. The business unit is a predefined optional attribute in the customer schema. It allows segmenting of B2B customers based on their business hierarchy.
C. The business unit represents the owner of the SAP Customer Data Platform tenant. Each business unit within the organization has separate SAP Customer Data Platform tenants provisioned.
D. A workspace can have multiple business units. The business units share customer information.

Answer: A

NEW QUESTION # 79
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Katie Martin Katie Martin

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